Terms and Conditions

Last Updated; 28 December 2019

The information provided in this section is to offer you, the customer, the usage conditioned on your acceptance without modification of the terms, conditions, and notices contained herein.

1 General Site Usage and Information Agreement

1.1   Your Agreement

The Samui Green Hotel website (“this Website”) is operated by Samui Green Hotel, a Thai company. Please read these Terms and Conditions (“these Terms and Conditions”) carefully before using this Website and the services offered by Samui Green Hotel, its partners, and its affiliated companies (together, “Samui Green Hotel”) through this Website (the “Services”). (“You”) and (“Your”) when used in this Terms and Conditions includes (A) any person who accesses the Website and (B) persons for whom you make a purchase of the Services.

1.2   Personal and Non-Commercial Use Limitation

This website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website.

1.3   Change of Terms and Conditions

Samui Green Hotel reserves the right, at its sole discretion, to change or modify any part of these Terms and Conditions at any time without prior notice. You should visit this page periodically to review the current Terms and Conditions to which you are bound. If Samui Green Hotel changes or modifies these Terms Conditions, Samui Green Hotel will post the changes to or modifications of these Terms and Conditions on this page and will indicate at the bottom of this page the date on which this Terms and Conditions was last revised.

Your continued use of this Website after any such changes or modifications constitutes your acceptance of the revised Terms and Conditions. If you do not agree to abide by the revised Terms and Conditions, do not use or access or continue to use or access this Website and/or the Services. It is your responsibility to regularly check this Website to ascertain if there are any changes to these Terms and Conditions and to review such changes.

In addition, when using the Services, you shall be subject to any additional terms applicable to such Services that may be posted on the page relating to such Services from time to time and the privacy policy adopted by Samui Green Hotel from time to time (“the Privacy Policy”). All such terms are hereby expressly incorporated by reference in this Terms and Conditions.

2   Copyright and Trademark Notices

All contents of this website are the property of Samui Green Hotel, 17/52 Moo 3 Chaweng Beach Road, Amphoe Koh Samui, Surat Thani, Thailand. All rights reserved.

2.2   Liability Disclaimer

The information, software, products, and services published on this website may include inaccuracies or typographical errors or may need to be updated. Changes are periodically added to the information herein. Samui Green Hotel may make improvements and/or changes in this website at any time. 

Samui Green Hotel makes no representations about the suitability of the information, software, products and services contained on this website, provided ‘as is’ without warranty of any kind. Samui Green Hotel hereby disclaims all warranties and conditions about this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. In no event shall Samui Green Hotel be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, software, products, and services obtained through this web, or otherwise, even if Samui Green Hotel has been advised of the possibility of damages. Because some countries/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

2.3   Unlawful or Prohibited Use

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

2.4   Modification of these Terms and Conditions

Samui Green Hotel reserves the right to change the terms, conditions, and notices at any time without prior notice.

2.5   Currency Conversion

Alternate currency displays are estimates only and do not reflect the exact amount your card will be charged. Currency rates on Currency converter are based on various trusted publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are updated every day. Samui Green Hotel does not warrant or guarantee the conversion accuracy.

3. Online Payment

3.1   Payment, Cancellation & No-show Policy

For “Pay Later” rates, all payments will be settled upon guests checking in/out at Samui Green Hotel. There will be no real-time charge at time of online booking. The credit card information required is to guarantee bookings only. 

For “Pay Now” rates, your credit card information will be filled and debited on the trusted financial institution’s secure server, and we do not maintain in our server all or part of your financial information including but not limited to credit card’s name, number and expiry date.

All reservations must be guaranteed with a credit card that is valid throughout the stay. 

We reserve the right to cancel or modify reservations, where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances contained or resulted from a mistake or error. Samui Green Hotel reserves the rights to cancel or amend bookings if they do not follow our terms & conditions. 

Booking cancellation policies and their penalty charges including terms & conditions are different and stated individually by each offer, rate, promotion, and packages throughout the website. 

No Shows or Failure to Cancel: Charge the full amount of the total cost of stay 

Shorten Stays / Early Check-Outs: Charge the full amount of the total cost of stay

For Online Payment System, all room rates in any currency will convert into Thai Baht at our hotel’s fixed rate before settlement. The amount of charge will be charge to the customer by the currencies exchanged rate on settled date. 

Room rates and conditions published on this website may include inaccuracies or typographical errors or may need to be updated. Changes are periodically added to the information herein. Samui Green Hotel may make improvements and/or changes in this website at any time.

All charges will be made in THB. Alternate currency displays are estimates only and do not reflect the exact amount your card will be charged.

4 Registration and Security

4.1 Opening of the Samui Green Hotel Account

In the course of using the Services, you may be required to open and maintain an account with Samui Green Hotel (“Samui Green Hotel Account”).

 4.2   Provision of Personal Information

As a condition to using some aspects of the Services, you may be required to register with Samui Green Hotel and select a password and username (“Samui Green Hotel User ID”). If you are accessing the Services through a Third-Party Website or service, Samui Green Hotel may require that your Samui Green Hotel User ID be the same as your username for such Third-Party Website or service.

You shall provide Samui Green Hotel with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Terms and Conditions, which may result in immediate termination of your Samui Green Hotel Account.

You represent that you shall not: (a) Select or use as an Samui Green Hotel User ID a name of another person with the intent to impersonate that person, or (b) Use as an Samui Green Hotel User ID a name subject to any rights of a person other than you without appropriate authorization.

Samui Green Hotel reserves the right to refuse registration of or to cancel an Samui Green Hotel Account at its sole discretion. You shall be responsible for maintaining the confidentiality of your password.

5   Reviews – Further correspondence – Rights to User Content

By completing a booking, you agree to receive confirmation messages (in the form of emails and/or app notifications), as well as an invitation email(s) or app notification(s) for you to complete our guest review form which we will send to you after you finish an activity. Leaving a review is optional. For clarity, the confirmation and guest review emails are transactional and are not part of the newsletters or marketing mails, from which you can unsubscribe. The completed guest review may be uploaded onto the relevant activity page on the Samui Green Hotel platform within 72 hours of the submission for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Activity. Upon submitting a review, your account will be awarded Samui Green Hotel credits, which may be used towards your next booking subject to terms and conditions. Each account may only submit one review per activity booked once or multiple times within the same calendar month. Fraud and abuse will result in the forfeiture of Samui Green Hotel credits. Samui Green Hotel further reserves the right to deduct any credits directly from your Samui Green Hotel account without prior notice.

 By posting a review, you grant Samui Green Hotel the full, perpetual, free, transferable and irrevocable rights to all submitted user content. Samui Green Hotel reserves the right to translate, edit, adjust, refuse or remove reviews at its sole discretion. This is our website Review Form.

You confirm you will comply with these Guest Review Guidelines. In addition, you represent and warrant that:

  • You own and control all the rights to the user content that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute such user content to or through the platform;
  • Such content is accurate and not misleading; and
  • Use and posting or other transmission of such content does not violate the Terms and Conditions or any applicable laws and regulations and will not violate any rights of or cause injury to any person or entity;
  • Reviews may not contain obscenities, profanity, inappropriate content, hate speech and offensive content, promotion of illegal conduct, other people’s personal information such as names, phone numbers or email addresses, and irrelevant content such as promotional, invite and reward information. Moreover, reviews may not defame, abuse, harass, or violate the legal rights of others;
  • You further grant Samui Green Hotel the right to pursue at law any person or entity that violates your or Samui Green Hotel’s rights in the Content by a breach of the Terms and Conditions. You agree you will be solely responsible for any user content you provide or submit;
  • Content submitted by users will be considered non-confidential and Samui Green Hotel is under no obligation to treat such Content as proprietary information. Without limiting the foregoing, Samui Green Hotel reserves the right to use the content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. Samui Green Hotel is under no obligation to offer you any payment for content that you submit or the opportunity to edit, delete or otherwise modify content once it has been submitted to Samui Green Hotel. Samui Green Hotel shall have no duty to attribute authorship of content to you and shall not be obligated to enforce any form of attribution by third parties. Please refer to the Terms and Conditions on the Platform for more details.

6 Privacy Policy

For Samui Green Hotels’ policy relating to its use of of your personal data, please review our current Privacy Policy, which is hereby incorporated by reference to this Terms and Conditions. Your acceptance of these Terms and Conditions constitutes your acceptance and agreement to be bound by our Privacy Policy.

7   Miscellaneous

7.1   Severability

If any provision of this Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect and enforceable.

 7.2   Assignment

This Terms and Conditions are not assignable, transferable or sub-licensable by you except with Samui Green Hotels’ prior written consent. Samui Green Hotel may transfer, assign or delegate these Terms and Conditions and its rights and obligations without prior notice to you.

The Terms and Conditions have been drafted and shall be construed, in the English language. Any translation of the Terms and Conditions is solely for reference only. In the event of inconsistency between the English language version and a translated version, the English language version of the Terms and Conditions shall always prevail.

8   Contact

Please contact Samui Green Hotel at [email protected] to report any violations of these Terms and Conditions or to pose any questions regarding these Terms and Conditions or the Service.